VUALTO – and our brand-new exciting Network Operations Centre (NOC) offering a 24/7 technical support service for our clients.
Providing top quality technical support is one of the highest priorities within a tech company and VUALTO are providing just that.
At VUALTO, providing the highest possible quality support service for our clients is always at the forefront of what we do. As the Technical Support Manager, I am continually researching the industry to looks for new and innovative ways to develop the service that we are able to offer. We use one of the industry leading ticketing software systems which allows us to offer a self-help portal for our clients. We offer 24/7 support and flexible service level agreements.
Over the past few months we have noticed a rise in demand from our clients not only for 24/7 support but also a need for 24/7 monitoring. In order to take our service to the next level and to meet our clients demands, VUALTO are excited to announce the introduction of a Network Operations Centre (NOC) team. This team would work around the clock and focus on the prevention of issues. The NOC engineers will be monitoring the health of servers, services and live video streams. They will also act as 1st/2nd line support for our clients.
What does the VUALTO NOC provide?
- Experienced NOC engineers who receive ongoing training to keep current on the latest tech.
- A 24/7 team that takes immediate action to resolve network issues.
- Access to incident ticket information and status via the VUALTO Helpdesk.
- Access to the VUALTO status page.
- Self-service network capacity information via our monitoring solution.
The VUALTO NOC is due to go live on 1st March 2018.
For details on how to apply for these roles and other VUALTO opportunities, visit our ‘‘Join our Team’ page